The Issue: The Gap in Digital Use

Organisations invest millions in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), expecting a seamless transformation. However, complexity, frequent updates, and lack of intuitive guidance often result in a "user adoption challenge":

• Staff Uncertainty: Staff struggle to navigate new SAP interfaces or complete complex transactions, leading to frustration and increased use on technical support.


• Non-compliance: Users avoid standard SAP processes, which results in data inconsistency, policy breaches, and delays.

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• Lost Learning: Classroom-based learning is quickly forgotten, leaving staff unsupported when they need help most.


• Underutilised Investment: The potential of the SAP system is not realised, as most users access only a limited portion of its features.

The Answer: Contextual Support with SAP WalkMe

The WalkMe Digital Adoption Platform, fully integrated into the SAP environment, addresses the usage barrier. It sits on top of your SAP systems to deliver real-time assistance exactly when needed.

By implementing WalkMe with SAP, your clients can ensure every team member, regardless of background, can complete tasks efficiently from the outset.